Return & Refund Policy
Questions? Email info@zenstateshift.com.
Last updated: October 16, 2026
Our 30-Day Quality Promise
If your order arrives damaged, defective, or incorrect (wrong or missing item), contact us within 30 days of delivery and we will make it right with a replacement or a refund. You do not pay any shipping for these cases. If we need the item back, we send you a prepaid return label.
Returns for any other reason
You can return items within 30 days of delivery if they are unused, clean, and in their original packaging. Return shipping for these returns is paid by the customer. Once we receive and inspect the item, we refund the product price to your original payment method. Original shipping charges are not refunded for these returns.
Hygiene conditions
Eye masks and wraps are personal-care items. Items that have been used, washed, damaged by misuse (for example overheating), or returned without their components cannot be accepted as change-of-mind returns. This does not affect the Quality Promise for items that arrived damaged or defective.
Desk Reset Kit and 2-Pack
The Desk Reset Kit and the 2-Pack are sold as sets. If one piece is damaged or defective, we replace that piece. For other returns, the complete set must be returned unused in its original packaging.
How to request a return or replacement
Email info@zenstateshift.com with your order number, a short description of the issue and, for damaged or incorrect items, a photo of the item and its packaging. We reply within 1–2 business days with the next steps and, if a return is needed, the return address. Please do not send items back without contacting us first: our mailing address in Sheridan, WY is not a returns address.
Processing time and refunds
We inspect returned items within 3–5 business days of receiving them. Approved refunds are issued to the original payment method; your bank or card issuer usually shows the refund within 5–10 business days after we issue it. For damaged, defective, or incorrect items, we send the replacement as soon as the issue is confirmed, without waiting for a return.
Exchanges
We do not offer direct exchanges between products. If your item is eligible, request a refund and place a new order.
Where this policy applies
We sell and ship within the United States only. This policy does not limit any rights you have under applicable US federal or state consumer protection laws.
Contact
ZenStateShift / Naillya LLC · info@zenstateshift.com. Business mailing address (not a returns address): 30 N Gould St Ste R, Sheridan, WY 82801, United States.