FAQ

  • The Desk Reset Kit includes a weighted eye mask and a neck and shoulder wrap designed for a simple
    hot/cold reset ritual after screen-heavy workdays.

  • No. ZenStateShift products are wellness accessories and are not medical devices.

  • Yes. Follow the included ritual guide carefully. Always test temperature before use and do not
    overheat.

  • Yes. Follow the included guide for cooling use.

  • No. Do not use while sleeping.

  • No. The included scent pads are dry unscented cotton pads only. No fragrance oil is added.

  • The scent ritual is optional. Do not apply oil directly onto the mask. Remove the scent pad before
    heating.

  • The products use black bamboo fabric.

  • The kit includes the weighted eye mask, neck and shoulder wrap, bamboo cloth bags, ritual guide
    books, and premium packaging for the eye mask.

  • Orders are shipped from our US fulfillment partner. Delivery time depends on the shipping method
    selected at checkout.

  • Returned products must be unused, clean, and in original packaging to be eligible for return. Final
    return policy must be approved before launch.